Lobatse Clay Works (LCW) Customer Experience Survey 2011
RESPONDENT NAME: CONTACT DETAILS
Address: Home Tel:
  Work Tel:
Town: Mobile:
Date: Email:
GENDER: Male   Female AGE:
GROUP: RESPONDENT DESIGNATION
PURPOSE OF VISIT: BRICKS :
AREA:    
B: Using a 10 point scale, where 1 means unacceptable and 10 means excellent, may you please rate Lobatse Clay works (LCW) on the following:
[CIRCLE CODE, ONE ANSWER PER QUESTION]
B1: Administration
1.    Directions/Signage to LCW
2.    Accessibility of LCW
3.    Security/scanning
4.    Car Park – Parking space etc
5.    Welcome & reception as you arrived
6.    Speed and efficiency in being attended to
   
B2: Staff (For the Dept referred to)
1.    Personal introduction
2.    Asked how they can help you
3.    Knowledge (product, service)
4.    Professionalism
5.    Friendliness/ helpfulness
6.    Interpersonal skills/ communication
7.    Clarity of explanations
8.    Attention to detail
   
B3: Product
1.    Availability
2.    Quality
3.    Variety
4.    Lead time form enquiry to order confirmation
5.    Delivery Lead time from order confirmation
6.    Stock yard – i.e. loading service
   
B4: Price
1.    Value for money
   
B5: Support
1.    After sales service
2.    Customer relationship management
C6: What do you dislike about Lobatse Clay Works?
C7: What do you like about Lobatse Clay Works?
C8: If the leadership of Lobatse Clay Works walked in right now, what would you want to tell them?
THANK YOU FOR PARTICIPATING IN OUR SURVEY